Refund policy

Last Updated: September 26, 2026

At THICKR, we stand behind our products and the routine they are designed to support. This policy explains our 90-Day THICKR Progress Guarantee, standard returns, subscription cancellations, refunds, and damaged or incorrect orders.

By placing an order with THICKR, you agree to the version of this policy displayed on our website at the time of purchase.

90-Day THICKR Progress Guarantee — Results or Your Money Back

Our 90-Day THICKR Progress Guarantee is available to eligible first-time customers who purchase a qualifying THICKR hair system and consistently complete the full 90-day routine.

If you use the THICKR system as directed for the complete 90-day period and your qualifying progress photographs show no visible improvement in the appearance of hair fullness, density or scalp coverage, you may be eligible for a refund of the qualifying product purchase price paid, subject to the requirements below.

This is a conditional progress guarantee and is not an unconditional 90-day return policy. All requirements below must be completed for a claim to qualify.

Who Is Eligible

To qualify for the 90-Day THICKR Progress Guarantee, you must:

Be a first-time purchaser of the qualifying THICKR system directly through our official website.
Be at least 18 years old.
Purchase enough qualifying product to complete the full 90-day routine, either through a qualifying prepaid supply or consecutive subscription shipments.
Complete the full 90-day routine without intentionally skipping, pausing, cancelling, refusing, disputing or returning a shipment required to complete the program.
Use the THICKR system consistently and in accordance with the directions, safety information and aftercare instructions supplied with the product.
Register for the guarantee by contacting our customer support team within 14 days of receiving your first qualifying order.
Provide the progress photographs and routine check-ins outlined below.

The guarantee is limited to one approved claim per customer, household, billing address, shipping address and payment method.

THICKR may request reasonable information to verify your identity, order history, delivery and participation in the 90-day routine.

Required Progress Documentation

To qualify, customers must provide:

Baseline photographs taken before beginning the THICKR routine and submitted within 14 days of receiving the first qualifying order.
Progress photographs and a short routine check-in at approximately Day 30, Day 60 and Day 90.
Photographs of the same treatment area taken from approximately the same angle, distance and lighting conditions each time.
Hair should be dry and photographed without hair fibres, scalp concealers or other products that could materially obscure the treatment area.
Confirmation that THICKR was used consistently and according to the supplied instructions.

Check-in photographs should be submitted within approximately seven days before or after each scheduled progress date.

Photos that are heavily edited, filtered, misleading, taken from substantially different angles or otherwise unsuitable for a reasonable comparison may not be accepted.

If necessary, THICKR may ask you to provide replacement photographs within seven days.

How We Assess Progress

THICKR will compare your qualifying baseline photographs with your Day-90 photographs using a side-by-side review of the documented treatment area.

The assessment is based on visible changes in the appearance of hair fullness, density and scalp coverage.

If the submitted photographs show no visible improvement after the complete qualifying 90-day routine, the guarantee claim may be approved.

Individual results vary. The THICKR 90-Day Progress Guarantee does not promise that every customer will experience hair regrowth or achieve a particular amount of improvement.

How to Make a 90-Day Guarantee Claim

Guarantee claims must be submitted between Day 90 and Day 105, calculated from the delivery date of your first qualifying order.

Your claim must include:

Your full name.
The email address used to place your order.
Relevant order number(s).
Your qualifying baseline and progress photographs.
Your completed progress check-ins.
Confirmation that the system was used according to the instructions.
Any reasonable additional information required to confirm eligibility.

Claims submitted before Day 90 or after Day 105 may not qualify for the guarantee.

Once a complete claim has been received, we will generally aim to review it within 10 business days.

Refund Amount & Method

An approved 90-Day Progress Guarantee claim will receive a refund for the net qualifying product purchase price actually paid for the eligible 90-day program.

The following conditions apply:

Refunds are returned to the original payment method.
Any discounts or promotional reductions applied to the original purchase will reduce the refundable amount accordingly.
Taxes will be handled as required by applicable law.
Original shipping costs, express shipping, shipping protection, priority processing, gift wrapping and other optional service charges are not refundable where this was clearly disclosed before purchase.
Opened or used qualifying products do not need to be returned following an approved 90-Day Guarantee claim.
No restocking or administration fee will apply to an approved guarantee claim.
Products purchased or supplied outside the qualifying 90-day program are not included in the guarantee refund.

Approved refunds are generally processed within 10 business days. Your bank or payment provider may take additional time to display the funds in your account.

Guarantee Exclusions

The 90-Day THICKR Progress Guarantee does not apply to:

Products purchased through third-party marketplaces, retailers, resellers or unauthorized sellers.
Repeat purchases made after a customer has completed a qualifying guarantee program.
Orders that do not contain enough qualifying product to complete the full 90-day routine unless additional qualifying product is purchased and received.
Free products, gifts, samples, replacement products, gift cards or promotional items specifically excluded from the guarantee.
Claims involving fraudulent orders, duplicate identities, falsified photographs, altered documentation or abuse of the guarantee program.
Customers who have already received a guarantee refund for the same household or qualifying program.
Products used contrary to the supplied instructions, safety warnings or intended use.

Participation in the 90-Day THICKR Progress Guarantee does not remove any rights you may have relating to damaged, defective or incorrectly supplied products.

Safety & Reactions

Do not continue using THICKR solely to maintain guarantee eligibility if you experience a suspected adverse reaction.

Stop using the product and seek appropriate medical advice where necessary.

Please contact our customer support team within seven days of stopping use and provide your order number and relevant information.

A customer who stops the program early because of a suspected adverse reaction may not qualify for the full 90-Day Progress Guarantee but may be considered under our standard refund, defective-product or consumer-rights procedures where applicable.

Nothing in this policy excludes rights or remedies that cannot legally be excluded.

Standard Returns

The following terms apply to returns that are not approved claims under the 90-Day THICKR Progress Guarantee.

Opened or Used Products

For hygiene and safety reasons, opened or used topical personal-care products generally cannot be returned or resold.

Opened products, used products, products with broken or tampered seals or materially damaged packaging are therefore not eligible for a standard change-of-mind return.

Exceptions may include:

An approved 90-Day THICKR Progress Guarantee claim.
A damaged product.
A defective product.
An incorrect item.
An approved adverse-reaction claim.
Any circumstances where applicable consumer law requires otherwise.

Unauthorized opened or used returns may be refused.

Unopened Products

Unopened products that remain in their original packaging with all seals intact may be returned within 30 days of delivery, provided that:

Return authorization is obtained before the item is sent back.
The customer pays return shipping unless the product was damaged, defective or incorrectly supplied.
Original shipping and optional service charges are not refundable where this was disclosed at the time of purchase.
Refunds are processed after the returned product has been received and inspected.

Subscription Renewals & Cancellations

Subscription shipments are only included within the 90-Day THICKR Progress Guarantee where they form part of the consecutive qualifying shipments required to complete an eligible first-time 90-day program.

After the qualifying program has been completed, unopened subscription orders may be eligible for return under our standard return policy.

You may cancel your subscription at any time using the subscription-management option available through your account or by contacting our customer support team.

To prevent the next scheduled payment, cancellation should be completed at least 24 hours before your next billing date.

If an order has already entered processing before a cancellation is received, the cancellation may apply from the following billing cycle.

Orders that have already shipped cannot ordinarily be cancelled and must instead be handled under the applicable return terms after delivery.

We do not require customers to cancel subscriptions by telephone.

Damaged, Defective or Incorrect Items

If your product arrives damaged, defective or incorrect, contact our customer support team within 7 days of delivery where reasonably possible.

Please provide:

Your order number.
A photograph of the product.
A photograph of the shipping label.
A brief description of the issue.

Where the issue is verified, we will provide an appropriate replacement or refund at no additional cost.

Customers will not be required to return a visibly damaged or incorrectly supplied product unless THICKR provides an appropriate prepaid return method.

Exchanges

THICKR does not generally process direct product-for-product exchanges.

If you would like a different product, you may request authorization to return an eligible unopened item and then place a new order.

Any applicable consumer rights remain unaffected.

Return Shipping

Unless an item is damaged, defective, incorrectly supplied or otherwise required by applicable law, return shipping costs are the customer's responsibility.

We recommend using a trackable shipping service.

THICKR is not responsible for unauthorized return packages or items that are lost or damaged before arriving at the designated return facility.

Do not send a return to an address found on the original parcel unless our customer support team specifically instructs you to do so.

How to Request a Standard Return

To request a return:

Contact our customer support team with your order number, product name and reason for the return.
If your return is eligible, we will provide return authorization and instructions.
Send only the authorized product to the return address supplied by our team.
Once the product has been received and inspected, an approved refund will normally be issued to the original payment method within 10 business days.

Products returned without authorization or sent to an incorrect address may not be processed.

Final-Sale Products

Where clearly identified as final sale before purchase, the following products may not qualify for a standard change-of-mind return:

Free gifts.
Bonus products.
Samples.
Clearance products.
Promotional bundles specifically marked as final sale.
Gift cards.
Subscription shipments outside the applicable return window.

Final-sale status does not remove rights relating to damaged, defective or incorrectly supplied goods and does not invalidate an otherwise qualifying 90-Day THICKR Progress Guarantee claim unless an exclusion was clearly disclosed before purchase.

Chargebacks & Payment Disputes

If you believe a payment, cancellation or refund has been handled incorrectly, we encourage you to contact our customer support team first so we can investigate the issue.

Where a payment dispute or chargeback is opened, THICKR may provide the payment provider with relevant records relating to the transaction, including:

Proof of delivery.
Checkout disclosures.
Subscription authorization.
Applicable policy terms.
Order information.
Relevant customer communications.

Policy Updates

THICKR may update this policy from time to time.

For existing orders, the version of the policy that applied at the time of purchase will generally govern that order.

Future policy changes will not retrospectively reduce a customer's rights under an existing qualifying guarantee.

Contact

THICKR

Customer Support: hello@trythicker.com